mai - Right, chat rooms are exciting. No one disputes that. But never underestimate the level of danger lurking here. If you're new to our site, we also suggest that you take a look at our Chat Room Etiquette page. People Chatting. Be nice! If you have a personal problem with someone, discuss it with that person in private, not in the main room. Personal attacks or arguments in the main room will not be tolerated. Do Not Lie! If you are not. Live Chat is Convenient for Customers. live chat is convenient. A study called “Making Proactive Chat Work” that was conducted by Forrester Research found the following: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions.